Operations & Member Services Manager

Partnership Lake Houston | Humble, TX | Full-Time | Reports to: President/CEO

About the Role

Are you the person others count on to keep things organized, follow through, and make sure the details are handled? Join Partnership Lake Houston as our Operations & Member Services Manager and help keep our organization running smoothly while building strong, lasting relationships with our members.

Working closely with the President/CEO, you will coordinate office operations, support our Board and leadership program, and help members stay connected and engaged. This role has no direct reports; it is a hands-on opportunity for a dependable, proactive professional who enjoys both people and systems.

What You’ll Do

• Build ongoing member relationships after the initial sale and onboarding; manage renewals, retention, past-due follow-up, and member questions.
• Maintain accurate CRM and membership records, process updates, and prepare reports.
• Keep daily office operations, vendors, supplies, records, staff schedules, and office coverage organized.
• Support the President/CEO with calendar management, meeting preparation, correspondence, and follow-up while handling confidential information with discretion.
• Coordinate Board and committee meeting materials, logistics, minutes, and governance records.
• Support Leadership Lake Houston participant communications, schedules, materials, and program logistics.
• Assist with invoicing, payments, accounts receivable/payable, financial records, Certificates of Origin, and other member business services.

What You Bring

• Preferred experience in office management, membership services, business or nonprofit administration, customer service, or a related field.
• Strong organization, communication, customer service, and attention to detail; the ability to manage competing priorities and follow through.
• Sound judgment, discretion, initiative, and a professional, relationship-focused approach.
• Proficiency with Microsoft Office and the ability to learn CRM and business systems. Billing/basic accounting, Board support, and local business knowledge are a plus.

What We Offer

• Salary of $52,000–$58,000 annually.

Benefits: Health Insurance, Paid Time Off, and Retirement Plan.

• A key role supporting members, organizational operations, and the Lake Houston business community.

Work Location & Schedule

Full-time, with occasional evening and weekend events. A valid driver's license and reliable transportation are required.

How to Apply

Send your resume and cover letter to Chamber@LakeHouston.org by 11/06/26

Partnership Lake Houston is an Equal Opportunity Employer.